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by jjoonathan 1136 days ago
They had a free shipping promotion on (relatively) small orders a while ago, so I don't think they mind the attention.
1 comments

I think it's more about establishing business relationships with young EEs, entrepreneurs, etc who may rise to more senior positions.

Treat your small customers well and there's a decent chance they remember it when they're big. People remember good service, especially when they feel they weren't a "big fish" at the time they received that good service; it feels more genuine and consistent.