[DivisionSol]

Seems the blog author was taking the "cheap" option by trading time-to-deliver for cost.

I don't think anyone assumes when they take the cheap shipping option that they are eating a 10% chance the package never shows up. Nor mis-matched packages. Nor sudden calls from collections. Nor being re-labeled in the database as a 'distributor.'

Author gave time for them to work out the bugs between each attempt, and, seems each attempt went worse.

Classic post-2010s-era support quality.

[ilyt]

Sounds like they outsourced customer service