[HWR_14]

Because at least then then you don't have to deal with upselling, inefficiently speaking, etc. Some people like self-checkout. However, I don't see any advantage to a computer listening to my order and arguing with me (upselling) instead of clicking buttons in 1/10 the time.

[mytailorisrich]

I'd rather be able to say what I want than spending 5 minutes navigating the menu on McDonald's screens (which also try to upsell).

I think having both would be the best option.

[KeplerBoy]

Seems to be a no-brainer that these terminals will integrate voice controlled chat options, if they become socially acceptable.

I'd argue that the necessary tech has been around for a while now and they probably concluded it's not a good fit.

[LanceH]

They just can't help themselves on the upsell.

Every drive-thru that has the monitor where you get to check your order for accuracy eventually starts displaying ads instead -- lowering accuracy and offering something you don't want.