[gadders]

I think before I read this book I believed that rationality ruled everything and that if I had the best ideas or the most authority I would be the most successful employee.

What this book taught me is that everything is about relationships. The quicker you can develop a rapport or the better you can get on with people the more effective you will be. I think it also helps you understand that 99% of people don't set out to be arseholes. In their mind they're the good guy. I think if you remember that and can work out why they think that it will help you understand another person's motivation and be better able to collaborate with them.