[cbs]

there is not a single thing they can say or do that will make the situation better for you even if they did.

In his case, even a form letter response saying how they generally respond to chargeableness would be make that situation better.

just try to remember you are not a unique and special snowflake - this happens thousands of times a day and everyone except you involved has established procedures for dealing with it

Did he really have to come to HN to find that out? Wouldn't it have been better if Tagged had told him that in the first place?