Mmh, so your excuse for using dark patterns that are designed to overcharge users is that not enough of your users have noticed and complained? Are your users supposed to be UX experts?
Our users notice and (rightfully) complain about everything that is not right - because they pay for the service.
My "excuse" for some of these things not being fixed is that they have low perceived impact in practice and/or lack of resources to address all issues at once (hence roadmap).
My "excuse" for some of these things not being fixed is that they have low perceived impact in practice and/or lack of resources to address all issues at once (hence roadmap).