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by bcrl
1143 days ago
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Are self driving cars going to be the same as all the big platforms? If you're a platform, making it impossible to contact a human when your account has been wrongfully disabled / blacklisted is pretty much the de facto standard for support, as users are a cost that has to be minimized "at scale". What happens when self driving car peddlers decide that having access to human oversight is not viable "at scale"? |
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