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by rurp 1141 days ago
Subscription cancellation buttons are intentionally confusing and hard to find. It's easy to add a big red Cancel button in an obvious place that works immediately, but companies choose to avoid that route in order to extract more money from customers. Nothing about that dynamic will change with LLMs, those same companies will have the same priorities.

The only difference will be that script-following customer service reps giving you the runaround will be replaced by indefatigable chatbots giving you the runaround, which honestly sounds pretty hellish to me.

1 comments

> Subscription cancellation buttons are intentionally confusing and hard to find.

really? I feel like Apple's App Store provides great UX with their warning emails and centralized subscription management view. It is well documented too: https://support.apple.com/en-us/HT202039

But I still get emails asking me to cancel subscriptions.