[revelio]

Prices were so heavily subsidized they were ruining the government's finances, so that's not a valid metric to compare on because it wasn't sustainable. Even when being bailed out by massive amounts of tax (a regressive tax!), ridership was falling because the services sucked so hard that they couldn't compete with cars/trucks, despite the latter being a source of tax revenue, not a sink.

Dunno about satisfaction but clearly, when people were truly dissatisfied they stayed away and now the primary causes of satisfaction and reliability problems are simply that the network is so in demand it's at capacity all the time, especially London commuter routers. Some of that is driven by the huge increases in population via immigration in the last 20 years but some of it is just that privatized services are better, so people use them more.