[noduerme]

Why is preserving the reputation of a broken system more important than pointing out its flaws?

Let's say you bought 30 Surface Duos for your company, and 10 of them had broken hinges out of the box. Should no one document that or complain, lest Microsoft pull back from making dual-screen tablets? Who would be helped by that?

On the other hand, some people would take one of the working machines and stress-test the hinge, to find out why it was breaking, and perhaps take pictures and warn others and the company about its weaknesses. Assuming that everyone already knows these things break easily, it's useful to know how they break and what happens next. Just like on GitHub issues, if users assume everyone else is running into the same problem and don't give detailed bug reports, it's impossible to know how widespread a problem is.

[gladiatr72]

It's not about the tool. It's about what you become by using it.