[jacoblyles]

That's a worrisome attitude if your goal is to make the best site possible. Great sites aren't made by people that get defensive in response to user feedback.

Rather, that's a recipe for stagnation and complacency.

[jemfinch]

His response seems reasonable in the face of factually incorrect user feedback based on widespread misconceptions. Don't overgeneralize.

[jacoblyles]

User feedback: "Materials for topic area X is poor compared to your flagship content."

Employee response: "It's good enough/better than even worse options."

That's a poor response, and not what I would expect from a team with the culture to make a great product.

[zacharycohn]

That's not defensive, that's just a response to the statement...