[root899]

I recently passed the ITIL4 certification. It was totally new to me. What i did, was reading the book, then watched the provided videos of my company and finally passed the exam. My biggest help was my experience working in the IT and different companies so i understood the concepts better. I skipped some chapters, went back to them later after getting the bigger picture. Then i started from the beginning of the book and made my own conclusions about the topics, i tried to explain it to a person never have heard that before, in my mind. That helped to prove if i got it all right. Always try to explain it in your words to another person, in your mind or to a friend.