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When I canceled my NYT Crossword subscription (they got rid of the convenient .puz file format that could be downloaded), I had to call.

I found the CA law and explained to them how what they were forcing me to do was illegal in the state of CA, started citing the law, and the NYT rep immediately tried to cut me off so it wouldn't be recorded, I assume.

If they've truly changed things, good for them.

They're never getting another cent from me.