And the contempt the politicians have for their voters who actually put it into law, which is more egregious imho. I don't necessarily blame an industry for trying to get things in bills that benefit their industry, but I do blame the politicians who actually make it a reality over the interests of their citizens and then a governor who signs it into law.
civics education, critical thinking, math, science, and humanities education all have an impact on how and if people understand and get involved in issues that affect the population and the world, politics, etc...
It's a lot easier to manipulate and misinformed people when the lack a basic education in these fields.
I wouldn't say the contempt for customers is conscious. It's more a single-minded focus on revenue maximization, leading to an obscene effort to defend against any percieved threats to that revenue maximization, that results in what looks like contempt... When you only care about one thing, nothing else matters.
> When you only care about one thing, nothing else matters.
Which counts as contempt in my book. Contempt means "The feeling or attitude of regarding someone or something as inferior, base, or worthless; scorn." Caring more about your revenue stream than your customers is regarding your customers as inferior to your revenue stream.
Totally, and in my experience it's above a certain level in the company, below that level the employees have pride and care about their customers because they are them and can relate to them, above a certain level they are not users of their own products, cant relate to regular people and then a different dynamic takes over.