[mrguyorama]

I'm of the opinion that answers.microsoft.com exists only to mislead and confuse people so they stop reporting issues. I have NEVER seen an actual answer on there, and have never seen an answer that wasn't just copy/pasted by a stranger from an irrelevant Microsoft knowledgebase article.

It gets top SEO billing, and seems to be entirely unmoderated, or at least moderated by people who don't know anything about Windows. It's less informative than Quora. All this does is take all the air out of the room for an actual information source about Windows problems, and it's clearly ignored by Microsoft internal teams.

Creating a "Support Forum" for your brand that never offers actual support should be fraud.