[bombcar]

It is very easy to measure costs associated with a customer.

It is nearly impossible to measure the customers lost.

And you may never return, which they’ll never know.

[pixl97]

Unless all pharmacies go to automation, in which you're screwed.

And don't think it can't happen. Consolidation in to just a few companies us happening in huge numbers of industries.

[bombcar]

That’s the killer, and it gets bad really fast once an industry “decides” on something. And people simply fall through the cracks.