[mahmud]

Stop being such a zuck[1], calling security-consciouness "neckbearding".

[1] A zuck: someone who, due to a combination of ignorance and malice, is dismissive of others' efforts to improve their security and protect their privacy.

[jacobolus]

I believe the “neckbearding” referred to berating this poor support staffer for his/her lack of technical expertise. The guy/gal was pretty clearly doing the best he/she could, and the responses from the “security conscious” user could have conveyed the same message with a lot less condescension.

[cbs]

The guy/gal was pretty clearly doing the best he/she could

Awww... The little guy was doing his best. Oh, wait. You're not talking about a puppy? but the customer-facing front of a company?

[pork]

Strangely, qualified engineers and security experts keep turning down the consumer-facing support jobs.

[Devilboy]

OK seriously that was some of the best support responses to a customer complaint I've read in a LONG time. The support person was super friendly, spoke to several devs internally to get a good resolution, and really tried their best to help this annoyingly persistent customer with their complaint. Calling them names is totally uncalled for here in my view.