[Drbble]

" Furthermore, your tone and wilfully ignoring my legitimate complaint is annoying. "

It is standard customer service industry faux-friendliness/faux-compassion. It is infuriating but I guess it works on the idiot majority of customers because most companies talk this way

[dnlhoust]

What a horribly pessimistic view. It's clear that they were working hard to help, what's your reasoning for thinking like that?