In 2023 faceid works flawlessly for me, even when wearing a mask and glasses. I only use the passcode to unlock after a reboot. If your wife is having this much trouble she probably should try retraining it on her face.
She's tried retraining it about 6 times, at my insistence. It's just crap. I've since paid more attention to other iPhone users I know, and they seem to be doing a lot of passcode entry too.
Does she look at the camera while unlocking? It optionally requires your visual attention to successfully unlock. Otherwise your experiences are completely at odds with our experiences. I’m family tech support for nearly 15 iOS users and none have this experience.
How is this possible, unless you're shilling? I just got a new iPhone 11 in the box and FaceID doesn't work: if you're too close, too far, have a face mask on, in the dark, next to someone, randomly fails, whatever.
My Samsung on the other hand always opens flawlessly with a fingerprint scanner.
What is Apple trying to avoid here by not including one?
> While there are mixed opinions from privacy experts on which is more secure, Apple claims that Face ID is 20 times more secure than Touch ID. While the chances of someone unlocking your iPhone using a spoofed fingerprint is one in 50,000, this number grows exponentially to a false positive of one in a million when it comes to Face ID.
Why would I bother shilling? How did you get a new 11? The current generation is 14. The oldest I can see they sell is 12. The X and 11 didn’t have particularly great Face ID support for lack of quality enough hardware.
The dark makes no sense. It’s not using visible spectrum, it uses IR laser dots and flood illuminator coupled with an IR camera to map and photograph your face in 3d.
Mask Auth only works afaik with iPhone 12 and greater.
Apple used to include Touch ID. Some devices still have it (iPads etc). They are trying to avoid something though - there’s no physical space on the devices for finger print scanner. The iPad integrates it into the on/off button which is large and exposed. But most phones have very small physical buttons that are typically covered by cases. The rest of the screen (sans notch) is edge to edge touch screen.
On my iPhone 14 the Face ID is basically flawless and very fast. I would suspect your “new” device that’s second gen Face ID is simply not as capable as the fifth gen on market today.
I think they want to save a couple of dollars on manufacturing. Maybe they also don't want to "copy" the sensible locations of fingerprint scanners from non-Apple devices.