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by alex_young
1153 days ago
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I don't believe you've proven the point you're attempting to make. Tesla is a rather famous example of a car manufacturer that doesn't have a dealership model. Do you imagine that GM or Toyota is somehow less interested in how their cars are either liked or disliked by their target audiences than Tesla is? That seems pretty hard to imagine. |
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Microsoft is selling your eyeballs to advertisers: You are the product not the customer.
Vendors are buying windows from Microsoft and installing it onto a computer and selling that computer to you. You are buying a computer not windows. If you need support you talk to the vendor, not microsoft. The vendor is the customer to Microsoft, not you.
And regarding cars -- car companies make lots of crappy cars and sell them to dealerships who have to buy them regardless of if they want them or not. The dealerships are the customers of the car companies. You are a customer of the dealership. 99% of the time if you've got a problem with the car, the manufacturer is going to be of limited use to you.