[wpietri]

This part is amazing:

> we’ll bill you retrospectively each month for the number of users who actively used Tailscale [...] More importantly, it aligns our incentives. [..] With this change, we don’t get paid for a user in your tailnet until that user is getting value from Tailscale. That means it’s not just our job to sell seats, but to help you succeed.

Trust is one of the most valuable things in a brand seeking long-term relationships. But so many brands optimize for short-term metrics in ways that damage trust. E.g., places that make it much harder to close an account than open one. (NYT, GFY.) One I really dislike is subscription-based businesses that care more about getting signups than delivering value. It has made me deeply suspicious of joining anything with a subscription model. [1]

So I'm very glad to see Tailscale, whose product is great, taking such a thoughtful approach here. I think it's especially important for them, as trust is deeply necessary for them to succeed. I hope some other people learn lessons! E.g., I'd sign up for more streaming subscriptions if I were sure they'd not bill me a month where I didn't watch anything.

[1] And I'm apparently not the only one: https://www.wsj.com/articles/people-are-sick-and-tired-of-al...