[VectorLock]

I have a mid seven figure/year AWS spend and still have grandfathered "dev" level of support. Haven't gotten the (ridiculously expensive) "enterprise" level support because I'm just so happy with what we get with "dev" plan.

[scarface74]

There is a mid level business tier.

[VectorLock]

We have a grandfathered in "dev" support that doesn't require a monthly percentage. Every plan otherwise has a 3-10% marginal premium.