[severino]

> No, they use hotel software that integrates and synchronizes instantly with all platforms, their own web site and the front desk.

Yes, I think that's feasible. However, I sometimes stay at medium to small size hotels (doing my reservation through Booking or other 3rd parties) but when I get to the place, I can see them managing my stay using Excel files or similar "almost by hand" methods. So I was skeptical that those kind of places had actually a system that can automatically synchronize with all the third party platforms they use in real time.

[carlosjobim]

The absolute best in class of these systems cost $100 per month for a small-medium sized hotel, so it's not expensive at all. Many hotels still refuse to use them because of their own backwardness. Then they screw up and overbook and try to blame booking.com when they don't have a room for them.