[zxcvbn4038]

We did that, and to emphasize again we pre-paid, they could have left the room empty for the entire night and been compensated. Instead they gave it away, and this has happened several times now. I suspect what is going on is they give away any rooms during normal hours to avoid conflicts with other people who were overbooked, then let the night clerk who is safely locked away inside the office deal with the rest.