[avg_dev]

That was very clear and very well written. I got a hell of a lot out of it. I made sure not to scan in this instance.

To me it was all about understanding the limitations, motivations, understandings, and abilities of our users or audience, and giving them a chance to get what they need with a minimum of fuss (thereby making our site/tool/whatever of maximum utility).

I want to say I’ll read the book now, but I’m not sure if that is true. (I a deliberately eliding a joke about my own satisficety for the sake of you, dear reader. :) ) I will bookmark this page and I expect that I will come back to it. In particular I liked the practical and useful plan for performing tests.