[philderbeast]

It's a shame your number one reason is customer support, when at least in my experience it has been woefully lacking.

Despite having a reasonably large contract with them at work, we had multiple support tickets go without response for months, with at least one that I am aware of being left open for almost 2 years before being closed as "won't fix"

Noting that its only my personal experience I am sure plenty of others have had the opposite experience, however I have found canonical support to be vastly superior as as such I would never chose RH if support was the primary thing I was after.

[dogma1138]

That sounds like an account management issue. You need to know how to manage and work with vendors more often than not it’s not the size of the account that matters but how you engage with them.

[philderbeast]

to be clear when I say no response, I am talking they got consistent updates that essentially said "we have no update on this issue", not them simply never putting anything on them.

also like it or not, by paying for support people have a right to expect that the company being paid will be engaging with you and the request you are putting into there system, not that you will have to find a person to chase down because your tickets are being ignored.