[nickt]

I think you're right, depending on how you define "IT".

The operational part of IT wants zero change and high levels of predicability to maintain reliability. It thinks long term.

The development part of IT wants to add features and functionality to satisfy business requirements, which means lots of changes. It's forced to think shorter term.

We still lump these two disparate parts together. I wonder if having the operational part report to the COO, and the development part report to a CIO (who ideally is a peer of the COO), would work better. I've seen a lot of organizations, but never seen this organizational structure.

[jochem9]

This is why DevOps became so popular: throw the two types of people in one team and make them responsible for the whole lifecycle of the products they develop and maintain. Report to whomever requires those products.