[anigbrowl]

This is survivor bias. If you're a non-tech person signing up for a new service, the federation aspect is just wizard talk and it's not obvious what difference it makes. Most people do not want to go on side quests to find other people they know or figure out which digital village they live in, especially not as the first stage in the onboarding process.

[hklgny]

Fair point, then I guess I'd adjust my comment to say "in ADDITION to the server issue....".

The reality is even once you're connected, it can be a rough place to explore for newcomers.

[donio]

People manage to deal with this when they sign up for their email account. It's just that we don't (yet) have the equivalent of gmail (or hotmail, aol before that) as a default option.