[lordnacho]

They seem pretty good at writing back to people. Have you contacted them? It's normal for new accounts to get suspended pending KYC checks. But they also do the checks pretty fast.

[danesparza]

The OP indicated this in their original comment: "I asked what I should do to comply, and they banned my account 6 hours later."

[withinboredom]

That’s pretty suss. Just send your passport and if they have any issues with it, they’ll ask. If they ask you for your passport and you ask “how do I comply” I’d probably suspend the account to since you seem unable or unwilling to comply.

[jackothy]

They asked him for a Japanese passport and he does not have one. Hence the "how do I comply".

[withinboredom]

Just send the one you have? I don’t see the problem.

[jackothy]

And I also don't see the problem with asking a clarifying question when he does not have what they asked for.

[withinboredom]

It’s obviously a typo or something similar. The customer support person likely has no idea what you’re talking about, they want a passport with your name on it, they don’t care where it is from.