[ghaff]

Broadly speaking, a lot of people have either never known or (speaking for myself) have largely memory holed how terrifically difficult it was to connect to the one person who knew the answer to something or to get information about most things generally.

The details don't matter but years ago we had some international family financial transaction that needed an appropriate stamp from someone. A notary wasn't good enough. I was sort of out of options at that point until someone pointed me to one our executive admins who knew what was needed. Today the answer is probably a Google away.