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by chuddington 1168 days ago
I've personally worked on 3 tickets in the last week related to customers not having a proper understanding of how a feature works due to unclear wording in the official docs. The first one took a lot of time to investigate and find out if it was actually behaving the way it should. Good technical writers are very valuable, with ChatGPT tech writers there will be many more situations like mine!
1 comments

Were the unhelpful docs written by ChatGPT? Otherwise your story doesn't support your conclusion.

It's more likely LLMs will result in better docs for some projects and worse docs for others.