[latchkey]

I'm not knocking them for publishing their failures. That is all great.

I'm questioning the comparison with other unrelated systems that are much bigger than them, especially when they don't publish a SLA themselves.

[moe]

Why should they publish an arbitrarily chosen figure in addition to telling you the actual figure?

[pestaa]

That is a really good way to put it, but I can't seem to ignore the abscence of an important business document. It feels like the arbitrarily chosen figure is step 1, the actual figure is step 2, and they just skipped the first half.