[deathbyrtlmt]

They don’t really get to “refuse”. You just tell them “such and such happened” and you get a case number and (generally) nothing happens. I’ve done it several times, and nothing ever happened, but the case was indeed “filed”.

(They will happily and helpfully suggest that a report isn’t necessary and probably you don’t want to file one anyway. They are human, and lazy.)

Basically, someone in this story is confused.