[WorldMaker]

> "Oh we had more time so we made a better order..."

I think this would have a lot to do with it, there's definitely a different time pressure between "the customer is watching me prepare this in front of them and is impatiently waiting on me" versus "the customer won't arrive for at least 15 minutes and I'm waiting on them".

Also, another factor is I've noticed it is sometimes the managers rather than the usual line workers that make the online orders, if the Chipotle doesn't have dedicated workers for the online order line. That would impact quality as well, as you may just presume that the Managers have more overall experience over average line workers. (I've also had cases where Managers actively watching the line have given me more food than unsupervised lines.)