[lisasays]

Let's assume it's true: a Paytm employee acted negligently.

Not negligently - maliciously.

The employee knew exactly what they're doing, that it was "wrong" in any conventional sense -- and most likely a huge liability to their career and reputation if it got found out.

[hgsgm]

Working in a call center isn't a "career".

[officeplant]

I would say any position with upward movement possible is a career.

If you go from grill station to manager at McDonalds, that's a career.

[lisasays]

I'm not sure being a Jira monkey (uh, "engineer") is either -- but more importantly, we don't know what this person's role is.

[bloqs]

most people can't handle it as a career and it has low barriers to entry, so many people do it as an early job. I have met several 10x call center people, and it can be an incredibly lucrative career. It's effectively low level social engineering. It requires extraordinary levels of grit.