[themaninthedark]

I would guess that they called the EMT's to make sure that the pilot was alright both physically and somewhat mentally. If they had not called EMT and then the guy went on to have a heart attack or jumped out the window, everyone would wonder why they did try to verify that he was medically ok.

My guess for the shower is that it is probably a smaller room in the hotel room, without access to the windows or door. Putting someone in there makes them feel more confined.