[onion2k]

Some businesses absolutely have adopted IT with vigour and massively improved the way they work, but many haven't. They've just 'ported' their old paper processes to computers without learning or improving anything. Sending emails is faster than using paper memos but if you're just sending memos by email nothing is actually better. Using an Excel spreadsheet with no macros, formatting, or functions doesn't really give you much that double entry bookkeeping in a real book wouldn't already have given you. Plenty of people use Word with everything 'annoying' switched off, and they could do the same job on a typewriter.

Similarly, lots of companies spent thousands of dollars on a website or a mobile app that no one looks at because they're a small town landscaping business that really doesn't need those things.

The same goes for AI. There are definitely use cases where it will improve how we do things. For some businesses that will make them more profitable and more competitive. A lot of businesses won't adopt it for decades. Some will adopt it when it brings them no real benefits.

AI is a tool. People will often use it poorly, just like every other tool.