| Had a horrible experience at LTN once with one particular security staff.
From the very beginning the lady doing the luggage inspection was being rude and patronising to me and to others. When inspecting my luggage she pulled out every single item from my backpack with a glowing look of satisfaction on her face. She checked every single pouch for God knows what. I have never witnessed anything like it before. When she got to the liquid bag I politely challenged her on the liquid policy which she could not properly explain in her broken English.
She then took things personally and became agitated, verbally aggressive and retorted to phrases like: Is this your first time flying? What is your problem?? Her boss was called and he took 5 minutes of his time to explain things calmly and politely. Apparently gels like vapour rub or hair wax are considered liquids. We joked about butter also being a liquid since it's _spreadable_. All was good and I decided to head back to the front desk to have my luggage checked-in instead (liquids were over the allowance indeed). But the lady I mentioned was high on her power trip and completely ignored my requests to hand back my ID, credit cards, phone, and backpack which were on a tray in her possession (behind the plexiglass screen).
I asked twice and she just smirked and ignored it. Her boss also asked a couple of times until the penny finally dropped. I've been at this airport many times before and have never experienced anything like this before.
It's a horrendous abuse of power and overreach. Security inspection staff should not withhold or deposes people of their legal documents or belongings.
It's degrading and abusive. |