My Dell XPS shit itself, unbootable while blinking memory error diagnostic codes, a day before I had to make a flight. Dell scheduled service for me the next day when I was meant to be on my flight, so I called them to explain and they sent a tech to my home 3 hours later that afternoon.
On the other hand, an Apple store once took over 3 weeks to order a replacement battery for my macbook air. I never even received an explanation for this incredible incompetence. And when I finally got the battery, the apple store employee made sure to add insult to injury by criticizing my android phone...
It's night and day. My take is that Dell has something to prove while Apple rests on their laurels.
On the other hand, an Apple store once took over 3 weeks to order a replacement battery for my macbook air. I never even received an explanation for this incredible incompetence. And when I finally got the battery, the apple store employee made sure to add insult to injury by criticizing my android phone...
It's night and day. My take is that Dell has something to prove while Apple rests on their laurels.