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by tgv 1181 days ago
The took over support for the Samsung printer I have, and guess what: that support is also practically non-existent. The software they offer is out of date, incomplete, whatever. There are messages on the forum from hp staff that it's easy: install something else, then pick model M2020. Well, not only could I never ever have guessed that from their documentation, it also doesn't work. HP is a total embarrassment.