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by makeitdouble 1181 days ago
> but that should mean the "rich media" should just work in all devices.

There's no simple business reason to do that. The most basic approach is to have the customer pay multiple times: they can afford to move regions or have the goods imported, blocking that route and have them pay for a whole new set is a simple strategy.

Arguing against that simpleness requires fuzzy touchy/feely brand image, consumer satisfaction, lifetime customer value calculations that most printer brands probably care very little about outside of the enterprise market.

1 comments

No-one in their right mind would pay a scumbag company with that strategy having moved, so they in fact lose revenue as the ongoing media cost goes to their competitor.
This is an issue only if your direct competitors have different strategies. And in my experience, they don't.

I think the general wisdom for anyone caring enough, is to go for a Brother laser printer (I personally went for Xerox but it's the same deal), and I'd posit they're not in direct competition with HP or EPSON:

- it requires ample prior research. You don't stumble upon a laser printer when going to a shopping mall and ask the staff for a printer for your kids homework.

- it requires having given up on many dreams in general and recognizing the bullshit of the whole industry. They are big and bulky, expensive, under marketed, your friends won't have them (or you're lucky), they're never on discount, and you're not a lawyer so you shouldn't be buying something named "WorkCenter 6515" instead of "ENVY Inspire all-in-one" to print school assignments. When I bought mine online I was asked my VAT number for the corporate tax paperwork and had to explain we're just some random family needing a reliable printer.

It's only after having seen the other side for so many years that you give up and buy a professional grade color laser printer if you expect to have to print more than 3 times a year at home.