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by domh 1181 days ago
I went through a similar problem with an expensive wifi 6 cable modem router (Netgear Nighthawk CAX80). Spent too much money on it ($400 if I remember rightly) for better internet connectivity from xfinity. Worked well until I moved back to the UK, shipping it across in a container, only to discover that it's not only region locked but if it cannot detect an American-style cable connection, it gets stuck in a reboot loop. Wanted to switch regions and turn on AP mode to use it just for that, but now it's an expensive paper weight.

Also had the same problem with a gas pizza oven (Ooni), ironically from a Scottish company, but has only USA gas connections and is impossible to switch regions. I can very much sympathise with the author and am very glad consoles are no longer region locked.

3 comments

With Wifi, there's different laws about strength of broadcasts etc. in various countries, so I can understand there being some kind of region control, but having it locked is very anti-consumer. Usually you can easily change the legislative region to bring you in line with local laws.

Gas equipment tends to be extremely controlled, so I can understand no-one wanting to connect to a different region's connector with possibly different regulatory standards.

Yeah I've heard about the regional wifi laws to do with strengths etc. Annoyingly there is a disabled region dropdown in the web UI of the router, which has Europe listed as an option, I just cant change it. Ive tried undisabling in the inspector as well as crafting an http request to modify the region but it doesn't work. Then it reboots itself due to the lack of cable connection.

I understand more with the gas due to the difference in gas canister supplies. They do actually sell replacement regional hoses, so I assumed I'd be able to just switch it out.

Usually it's trivial to change the wifi region, so it sounds like Netgear are just being arseholes there.

I thought you were talking about mains gas for the oven - they tend to get a lot more precious over that being correctly fitted than for canisters.

The box for my Weber grill is very clearly labelled with about 10 countries where the gas connection is compatible.

If the equivalent is "US, CA" I could see this label being a lot less obvious.

Oh and don't even get me started on trying to change regions on online accounts and the inconsistencies involved in doing so. Airbnb and Etsy, easy to change. PayPal and PlayStation online account, had to create a new account.
This is so true. We moved to another country and changing everything from my location in the google play store (requires a form of payment from the new country) to opening a second PayPal account with another email was painful. I still think the change of cell phone numbers was the worst. It seems the assumption with all applications is that we will be born and die with the same number now. I will have to memorialize my cell number on my tombstone.
How would you expect global number portability to work when each country more or less has their own country code and unique numbering plan?

A US to Canada or vice versa move would work since they’re on the same system, but a UK number, for instance, doesn’t even have the same digits of numbers necessarily, and even if they’re both 10, they’re completely different formats.

Yes.. It is near impossible to change a phone number for most accounts. My US banks would not allow for the same amount of digits as my European phone number had. Wiring money from my own accounts wanted to send a 4 digit pin to my US number which would not work in France. You seem to imply that in 2023, we are not capable of making a banking application accept more than one format of phone number. And the fact that google cannot figure out I live in another country (and I have to enter a bank card with address in an app store or else I am blocked from certain apps) is laughable.
I mean, why would a bank care about phone numbers outside of the country it serves? Do you expect a US bank to recognize the number systems of every single one of the 195 countries out there when 99.9% of their customers live in one? Do you expect a French one? An Ethiopian one? Banks are explicitly not global businesses, they are generally national at the largest. It's not like they lose a whole lot of business if they don't support it; it's an edge case at best.

And Google certainly knows you are currently in a new country, but you could be there temporarily visiting, on a temporary residence, or have moved. How would you expect Google to know that? You likely also have to accept new Terms based on the country you move to, and there are more than likely fraud policies in place specifically to prevent people abusing a system like that to get lower pricing. The required step is there as policy, not a technical necessity.

Google certainly moves accounts between countries automatically: https://news.ycombinator.com/item?id=27560705

At least according to that they won't ask you to accept new ToS, probably due to the fact ToS allows them to change ToS at will.

Not OP, but I think they mean changing their mobile number setting inside of their online accounts is impossible. When they moved, they got a new number format but their existing account won’t let them change the format.
The reason for this often is that the service works differently for different regions and depending on how it was implemented (as in launched quickly not thinking of multiple scenarios) you may have an account with US activity (transactions, kyc details, reporting, etc) that would be messed up if they simply switched the country flag on your account. So often customer support doesn’t even have the capability to do that, and the request has to go all the way to product managers and sent down to devs to handle just this one account. And a dev might suggest making this process easier and letting the customer do that themselves (requires streamlining reporting, transaction processing, etc), and this will be shot down because the estimated cost is much higher that processing this “one off” request. And this will repeat for all such one offs.
It might be that it's just the regulator that's different (the bit that connects to the cylinder). If you haven't already then it could be worth getting in touch with their support. I had a broken glass window on my oven, the replacement was never in stock, so they sent me a whole new door with glass for free.
Yeah I went through the support channels, apparently it's the gas regulator inside that's different and it's not a part thats user changeable.