[sailingparrot]

> When you go to the chat-based support interface on a website, it's usually because you've read the entire contents of the website and didn't find what you are looking for.

Because chatbots were so far utterly useless.

It doesn't seem crazy to think that given a good enough chatbot, users might prefer to ask their question directly rather than have to find the specific piece of information they need from a dense docs website.

[consumer451]

> > When you go to the chat-based support interface on a website, it's usually because you've read the entire contents of the website and didn't find what you are looking for.

> Because chatbots were so far utterly useless.

My guess is that you are correct. I have been thinking that rebranding site chatbots will be needed and inevitable. I wonder what that will look like.