[altacc]

Yep, Salesforce grows by acquisition and that really shows when you start implementing it, especially if you want to do anything more complex that use Marketing Cloud. Then you realise that it is a poorly integrated collection of distinct applications, each with its own data model, integration patterns and license fee model. You end up endlessly working out how to move data across applications and then back again.

I’m one of a handful of people with Salesforce experience in my company and we have a small usage of it. I’m brought into new projects thinking of using it as a counterpoint to the SF sales team, who promise the world and then disappear to be replaced by an implementation team that has to explain that things aren’t as easy, simple or cheap as the sales team promised.