[ysavir]

I don't have any hands-on experience with Salesforce, but to me this is reminiscent of Jira. Nobody has anything nice to say about it, yet it's still the dominant player and people's go-to for project management, and no other tooling has managed to supplant it.

[tikhonj]

The people who have real problems with Jira and Salesforce aren't the ones who decide whether to use it.