| > we can no longer distinguish humans from bots I was tricked by a machine yesterday. I had to call up the bank because their online banking website had booted me out. After only a couple of rings, and no hold music, I was straight through to a person! This is unprecedented. The call was something like: "Hi, you're through to foobank. How can I help you today?" "Hi, your online banking has locked me out and said I need to call this number to get my account re-enabled." "No problem. What message do you get when you try to login?" "Oh, I haven't actually tried to login again, I can try if you want. It just kicked me out and said my account was locked and I need to call to get it re-enabled". "No problem. If you click the 'reset my password' button under the login form, you'll be able to reset your password." "I'm not sure that's going to work, but I'll give it a try. It definitely said my account was locked and I need to call to get it re-enabled." "No problem. If you click the 'reset my password' button under the login form, you'll be able to reset your password." "...are you a machine?" "I'm Ava (edit: maybe Ada[0]?), a virtual assistant. Would you like me to put you through to a member of staff?" "Yes please". And only then did I get to spend 10 minutes listening to hold music and ads, before a member of staff actually unlocked my account. I felt stupid and deceived. [0] https://www.ada.cx/ |
I'm not bothered by the fact that my servants aren't people, it cheers me up. It's not a good job for a person, it is a very bad job with very bad pay.