[jessejmc]

This happened to me twice. Both times I asked for a refund and Valve refused.

I was quite insistent and even mailed and faxed a letter to their corporate headquarters. This strategy has worked with other companies, but I never heard back from Valve.

Needless to say I quit "purchasing" games from them. They lost a loyal customer that had spent thousands of dollars with them over a $5 sale item.