I think it's because the 38 muscles they have given their robot hand don't map perfectly with real muscles in a real hand.
In particular, there seems to be not much ability to move each finger left or right. For example, actuator 14 lets the baby finger swing outwards - but now try to stretch your baby finger out, and you see it can swing much further than this robot finger can swing out, and the pivot is closer to your wrist, allowing more reach.
From their whitepaper: "Fingerings in the dataset were provided by experienced pianists who graduated from a music college or who had played the piano for more than twenty years. The pianists were asked to choose pieces that they could play and provided the fingering that they had actually used for the performance."
In particular, there seems to be not much ability to move each finger left or right. For example, actuator 14 lets the baby finger swing outwards - but now try to stretch your baby finger out, and you see it can swing much further than this robot finger can swing out, and the pivot is closer to your wrist, allowing more reach.