[Nextgrid]

> particularly for the non-tech workers that are in fact most of the market

I would say the real reason it "works" for non-tech workers is because they don't have enough bargaining power to reject crap such as Teams and similar Microsoft software, and/or haven't had the chance to try out anything else and don't know what an actually good experience is, while tech workers generally do and reject it as a result (that's why this garbage is non-existent in startups and tech-centric companies).

Spinning it as a tool for non-tech workers is a nice cop-out from the truth which is that non-tech workers merely lack the political power needed to reject this shit (and similar - Windows, etc) just like the vast majority of tech workers do. If those non-tech workers were given a choice, Microsoft's marketshare would significantly shrink overnight.

[sfifs]

I actually have tried and unfortunately nothing beats Excel - PowerPoint. OneDrive added a killer feature a few years ago in auto Documents and Desktop backup which makes transitioning computers or using temp laptops painless - no more "re-imaging" and massive workload reduction for Tech suppprt. I assume you could now do this in DropBox as well but it wasn't so before OneDrive made this the default. Outlook client is also the only polished desktop mail client (ie. some mail is actally stored offline on laptop and you can pull up old emails on a flight or when you have poor connectivity) and I understand the server makes compliance easier.

Enterprises don't go Microsoft Suite because they are primarily good enough. In some categories, there is virtually no competiton and in others, the good enough is tolerable.

[znpy]

> I would say the real reason it "works" for non-tech workers is because they don't have enough bargaining power to reject crap such as Teams and similar Microsoft software

Do you really think that if non-tech workers had enough bargaining power they would really waste their time with Slack vs Teams instead of, say, better wages ?

> If those non-tech workers were given a choice, Microsoft's marketshare would significantly shrink overnight.

X doubt. Most people (rightfully so) use their work computer just to work.

[Nextgrid]

> if non-tech workers had enough bargaining power they would really waste their time with Slack vs Teams instead of, say, better wages ?

Those aren't mutually exclusive - you can fight both for better wages and for better tooling that makes you more productive and your work day less miserable.

> Most people (rightfully so) use their work computer just to work.

That's the issue - people should focus their limited time, brain power and "bullshit tolerance" on actual work stuff rather than wasting it on dysfunctional software. The tools should work and get out of your way as much as possible.

Ask yourself why most tradesmen have 5-figures worth of expensive professional-grade tools in their van? It's not that cheaper, consumer/DIY-grade tools can't do the job at all, but the professional-grade tools will do that job better/easier/quicker and will generally be more reliable and less annoying to use. Tradesmen understand that the more expensive tool is still worth it if it saves on time, frustration and malfunctions and that's why those tools sell despite costing 10x the price of their DIY-grade equivalent.

The equivalent of Teams in the above scenario would be if a beancounter joined a construction company, saw the expensive tooling on the balance sheet and having never ever used a power tool himself, decided to replace it with cheap consumer-grade versions because the Home Depot salesman told him it's just as good.

[mablopoule]

But the office suite is good.

> That's the issue - people should focus their limited time, brain power and "bullshit tolerance" on actual work stuff rather than wasting it on dysfunctional software.

Exactly. Which is why Excel is king in finance, and not a free alternative with half the important features missing [1]

Microsoft do many things wrong, but they also do many things right, and I suspect that you underestimate a suite that really does contains power tools.

Add to that the deployment story for a big enough company, and it's no wonder why it has such a huge market share.

[1] https://www.joelonsoftware.com/2001/03/23/strategy-letter-iv...

[soundnote]

So you're just going to post cope about Teams actually working and being a good piece of software?