[bogwog]

I'm sure Amazon can commit more resources to solving this problem than some random individual on HN can commit to a ~3 sentence long comment.

If they wanted to solve this problem, they would have already. Clearly, they don't care. People buy products with good reviews, and Amazon makes money when people buy products.

I wonder if they've been sued over this? I'm not a lawyer, but this sounds like false advertising to me.

[rwalle]

Yeah, so many people are wasting their time on those useless arguments. What matters here is not how to solve the problem -- customers should not worry about that at all -- but whether Amazon is commited to address this problem, and the answer is a clear no.

[blarghyblarg]

It's armchair quarterbacking, for sure. Nobody at Amazon is going to read some random news article, even if they are here slacking at work, and say "That's the ticket! Lets do that!"

They either fix it, or they don't.

[gowld]

> People buy products with good reviews, and Amazon makes money when people buy products.

and lose money (or make bad sellers lose money) when people return products -- often times Amazon won't even ask you to ship back a product you complain about.

[bombcar]

The vast majority of the crap with this problem just gets thrown away. A very small percenrage bother returning it.